Helix Electric Privacy Notice

This Privacy Policy outlines how Helix Electric, Inc. and its affiliates (“we”, “our”, or “us”) collects, uses, discloses, and protects your information when you interact with our website, www.helixelectric.com (“Website”), or our services.

Information We Collect

We may collect the following types of information from you:

• Information You Provide to Us:
  • Personal Information: When you contact us through our Website, phone, or email, we may collect personal information such as your full name, phone number, email address, and mailing address. If you sign up for an account, register to use our Services, or sign up for emails or other updates, we may ask for basic contact information, including your telephone number. When you reach out to our customer support team, we may ask for your name, email address, mailing address, phone number, or other contact information so that we can verify your identity and communicate with you. We may also store the contents of any message or attachments that you send to us, as well as any information you submit through any of our forms or questionnaires.
  • Events: If you register for an event that we host, whether in-person or online, we may collect relevant information such as your name, address, title, company, phone number, or email address, as well as specific information relevant to the event for which you are registering.
  • User Content: We allow Users of our Services to share their own content with others, which may include posts, comments, reviews, or other User-generated content. Unless otherwise noted when creating such content, this information may be shared publicly through our Services.
  • Payment Information: If you make a purchase through the Services, your payment-related information, such as credit card or other financial information, may be collected by our third-party payment processor on our behalf.
  • Job Applications: If you apply for a job with us, we may collect relevant information such as your name, phone number, email address, position, job history, education history, references, a cover letter, or similar information.
• Automatically Collected Information: When you visit our Website, we may automatically collect certain information about your device and usage. This includes IP address, browser type, operating system, referring URLs, and pages viewed. We may also collect information about the devices and software you use to access our Services, such as your IP address, web browser type, operating system version, device identifiers, or similar information. To help us understand how you use our Services and to help us improve them, we may collect data about your interactions with our Services, including crash reports, session lengths and times, the pages or other content you view, and any searches you conduct on our site.
• Cookies and Similar Technologies: We and our third-party partners may collect information using cookies, pixel tags, or similar technologies. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser, while a persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.
• Information from Other Sources: We may receive information about you from other sources, including third parties that help us update, expand, and analyze our records, identify new customers, or detect or prevent fraud. We may also receive information about you from social media platforms, for example when you interact with us on those platforms or access our social media content. What information we receive from third parties is governed by the privacy settings, policies, and/or procedures of the relevant organizations, and we encourage you to review them.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, improve, and enhance our Services.
• To understand and analyze how you use our Services and develop new products, services, features, and functionality.
• To facilitate purchases of products or services that you order.
• To host events.
• To allow you to share content with other Users of our Services.
• To evaluate and process applications for jobs with us.
• To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide User support. We use your contact information to respond to your inquiries, provide legal services, send administrative information, and keep you informed about your case or our services.
• For marketing and advertising purposes, including developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you, which may include sending SMS text messages as per your consent.
• No mobile opt-in or text message consent will be shared with third parties or affiliates. SMS consent is not shared with third parties or affiliates for marketing purposes.
• To detect and prevent fraud, and respond to trust and safety issues that may arise.
• For compliance purposes, including enforcing our Terms of Use or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency. We may use your information to comply with applicable laws, regulations, or legal obligations, including responding to subpoenas, court orders, or legal requests.
• For other purposes for which we provide specific notice at the time the information is collected.

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We do not sell, rent, release, or transfer your SMS consent or phone number to any third party for any third party marketing purposes. Your SMS consent and phone number will not be shared with any third-party or affiliate for their own marketing purposes.

We may share your information in the following circumstances:

• Service Providers: We may share your information with our service providers who perform services on our behalf, such as marketing, customer services, or technical support. These service providers are contractually obligated to protect your information and use it only for services they provide. These companies are only permitted to use this information to help us provide our Services, not for their own purposes.
• Our Affiliates: We may share your information with our affiliates, subsidiaries, and representatives as needed to provide our Services.
• Other Users: Content you post, including comments, may be displayed to other Users as appropriate.
• Our Partners: We use analytics services to collect and process certain analytics data. We also work with third-party advertising partners. These services may also collect information about your use of other websites, apps, and online resources. These partners include Google (for analytics data) and LinkedIn (for ads and job openings).
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or the safety of our users or others. This includes complying with law enforcement requests and legal process, such as a court order or subpoena. We may disclose relevant information to the appropriate third parties if you post any illegal, threatening, or objectionable content on or through the Services.
• Events: We may share your information with event partners or co-sponsors to facilitate the events for which you register.
• Merger, Sale, or Other Asset Transfers: We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or in which we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the same general provisions of this Privacy Notice.
• Consent: We may also disclose your information with your permission.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

• Opting Out of Marketing Communications: You may opt out of receiving marketing communications from us by following the instructions in those communications or contacting us directly. If you opt out, we may still send you non-promotional communications related to your legal services or our ongoing business relationship. You can unsubscribe from our promotional and informational emails via the link provided in the emails. Users may continue to receive administrative messages from us necessary to service User accounts after opting out of receiving promotional messages from us.
• Access and Update Information: You have the right to access, update, or correct your personal information. To do so, please contact us using the information provided below.
• Cookies: Most web browsers allow you to manage cookies through the browser settings. To find out more about cookies, you can visit www.aboutcookies.org or www.allaboutcookies.org.
• Advertising Partners: You can learn more about Google’s privacy practices and your options about how they use your information on Google’s website. You can also install the Google Analytics Opt-out Browser Add-on. Some of our advertising partners are members of the Network Advertising Initiative or the Digital Advertising Alliance, and you can visit those organizations’ websites to learn about how you may opt out of receiving web-based personalized ads from their member companies. You can also access any settings offered by your mobile operating system to limit ad tracking. To inquire about your choices regarding our business partners generally, contact us at privacy@helixelectric.com.

Third-Party Websites

Our Website and Services may contain links to third-party websites, products, or services that we do not own or operate. We are not responsible for the privacy practices or content of these third-party sites. This Privacy Notice does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to review the privacy policies of any third-party websites you visit before providing any information to them.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect, maintain, or use personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information. If you learn that a child has provided us with information in violation of this Privacy Notice, then you may alert us at privacy@helixelectric.com.

International Visitors

Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By using our Services, you consent to the transfer, storage, and processing of your information as described in this Privacy Notice.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. If we make material changes, we may notify you via a notice posted on our website or another method. We encourage you to review this Privacy Policy periodically for any updates.